New Release – Back-Office Support

Since the beginning of Big River, we allowed accounts to create ‘private’ items and payment methods that were only available on landing pages when a user was logged in.  This allowed organizations to create ‘back office’ pages or options on pages that supported offline transaction options that were not to be posted on the website:  special items (like complimenatry ones), invoice/bill me/cash in-hand payments, and similar options.  These features are now available on Giving Catalogs.

Staff Access to Inactive or Hidden Items

All items in Big River have ‘lifecycle’ properties – whether they are visible or not, and over what date range they are visible.  Items which are not flagged as visible, or which are outside of the visible date range will not appear in Catalogs to constituents.

However if a user is logged in to the Catalog, all items will be visible.  This allows you to publish items that only staff should be able to access in your store, in the same categorization as publicly available items.

This also allows staff to be able to easily register your important constituents who may have missed a deadline for an event registration or early-bird price.  Note that if you are concerned with staff adding items to carts that they should not, you can still remove items from your catalogs, in which case they will not show up for a constituent or user.

There is an option to log in to the Catalog on the Tasks menu of the editor or the View menu on the list of Catalogs.

Category Visibility

Just like items, the latest release of Big River allows you to set the visibility of Categories.  You can set a flag that controls if the Category is visible, and a date range in which it will be visible.  Just like visibility on items, if a user is logged in, they will be able to access hidden Categories.

Private Payment Methods

Payment Methods have a ‘Login Required’ field.  If this is checked, the payment method will only appear on the Check Out form if a user is logged in.  For example, let’s add options to a Catalog to allow a user to accept cash or a check in-hand.  From the Payments tab on the Catalog editor, we’ll add two options in addition to our credit card: one for cash in-hand and one for checks (we create these by default on your account):

If we click on the popup edit icon next to either of these, we see that they are ‘Login Restricted’, meaning a user has to be logged in for these to be visible:

If we view our store, put an item in our cart, and check out, our only payment option is the publicly available credit card:

Now if we log in to the store, we can see the Cash and Check options:

This enables your staff and volunteers to use the same store for ‘over the counter’ payments, for billing corporate constituents, etc.  This reduced the amount of time and effort to support these types of transactions.  The transactions are created and stored like any transaction coming into Big River.

If you are currently using an internal Landing Page for these types of transactions, contact us to get everything in one Catalog and Cart!

Distinct Attachments

Item definitions in Big River include document attachments, editable online, which are attached to a constituents email receipt as a PDF file.  If a constituent orders multiple items of the same type, multiple copies of the same file are being added, which is confusing and ‘wasteful’.

A new option on Items, ‘Attachment Distinct’, controls whether only one copy of an attachment should be included on en email receipt:

 

We Welcome Your Feedback!

These features (and a bunch of minor ones) are the result of feedback from user like you into how Big River can improve your constituent experience and your operations.

These new features are in the latest update to production, and all your existing pages have automatically been updated.

We hope this improves your work in Big River, and we look forward to any feedback on these features.