Customer Support

Never feel like you’re going it alone with the Customer Support Feature from Big River. Live support provided by Big River, not a third party, as well as extensive training and support materials means help will always be available.

Combined with our easy to use platform, our unmatched Customer Support ensures that you can set up and get started with Big River quickly and easily and focus on reaching your supporters, not working out system issues.

Big River software also includes these donor-facing features

Incorporate gift shop sales, online or physical, into your donor management and outreach efforts.

Partner with businesses for events, campaigns and more with an easy-to-use interface.

Sell, track, renew and build relationships with your donors, and utilize up to the minute reporting and other tools.

Set up registrations, hour tracking, waivers and other functionality critical to making the most of your volunteer's efforts.

One-time, recurring, tribute, memorial and more are easily set up with pledge management tools that make tracking and nurturing easy to do.

And these service features that make it easier for you to create, track and engage

Activate your network and harness the power of social media with a cohesive content strategy and consistent messaging

Control designation options on a campaign by campaign basis to easily support you and your corporate partners social responsibility priorities.

CRM

Manage your constituents data and nurture relationships with donors, volunteers and others with robust tools and searchable data.

Track donations, create detailed reports with multiple filters and have them automatically pulled and sent to necessary stakeholders.

Activate your network with social sharing options that allow you to set messaging and calls to action

Automate email sends with template or custom forms, create registration replies, directions, tickets and more with tools and tracking options.

Use ready-to-go templates, or use your existing look and feel to create pages, emails, reports and more.

Intuitive controls make set up easy and you can instantly duplicate and re-use pages for new campaigns.

Know that your donors funds are secure, accept online and offline sales, and more with secure, verified, tools.

Big River can integrate with or replace the systems you're already using and our system is designed to grow with your organization and its mission.

Set up multiple price points, set goals and deadlines, track sales with multiple filters, create automated emails and more.

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Have the best support in your online fundraising.